As President for HPC, Kritesh Patel concentrates on the daily operations and technology improvement. With a background in healthcare operations, Medicaid reimbursement, revenue cycle management, and technology-driven business transformation, Kritesh is committed to continuing and enhancing the excellent service HPC provides. Throughout his career, he has worked extensively in healthcare and revenue cycle management, including leading business transformation and growth initiatives in Medicaid and payer operations. Kritesh has spearheaded Medicaid redetermination efforts, established financial teams to support patient coverage and developed strategies to optimize reimbursement processes. His experience also includes leveraging technology to streamline operations, improving data accuracy and enhancing client outcomes. Prior to joining HPC, he held senior roles with Crossroads, EY-Parthenon and Kimberly Clark.  Kritesh holds an MBA from Emory University and a bachelor’s degree from the University of Georgia.

Tracy joined HPC in 1993 and has been an integral part of HPC’s continued success. Her dedication to developing a vast understanding of School-Based Medicaid rules and regulations and special education policies has allowed her to build a strong reputation for outstanding services to school district, throughout the state of Ohio. With more than two decades of experience managing the HPC’s administrative staff, she offers a unique blend of leadership, vision and knowledge to our team. Her effective problem-solving skills enable our business to work more efficiently and provide solutions to HPC clients. Tracy’s passion for client needs has resulted in strong relationships with school districts, allowing HPC to retain and successfully attract new clients. She has been an active National Alliance for Medicaid in Education (NAME) member since 2010.

With more than 25 years of experience supporting school-based Medicaid programs nationwide, Pam has built a career focused on helping districts strengthen compliance, streamline reimbursement processes, and secure sustainable Medicaid revenue for essential student services. Pam has partnered with school districts, state agencies, and multidisciplinary teams nationwide, bringing clarity and structure to complex program requirements.

Her extensive work in the field has given Pam a deep understanding of how Medicaid can expand access to critical support while preserving strong program integrity. She is committed to helping districts maximize available funding, streamline administrative workflows, and build systems that effectively serve students and providers.

For more than 13 years, Pam has also been an active supporter of NAME, helping advance school-based Medicaid best practices nationwide. In addition, she is a strong advocate for Mental and Behavioral Health platforms that help students access the support they need to thrive. Whether collaborating with administrators, clinicians, or support staff, Pam focuses on accuracy, transparency, and practical solutions that make a meaningful difference in day-to-day operations.

With more than 25 years of career experience in financial services, Kevin Mahaffey leads the Operations & Finance team that manages the monthly claims billing/reporting of client reimbursements, and completes the annual Medicaid School Program Cost report, Indirect Rate Report and Medicaid Eligibility Rate Report for HPC clients.  He works with school treasurers to provide financial and operational support with the Medicaid School Program, and with the Ohio Department of Medicaid on policy and operational issues related to the claims payment and reporting processes. Kevin has also provided technical support related to the transitioning of HPC’s upgraded Edu-Doc 4.0 software.